FAQ

Sign up to recieve specials

Email Address:
Zip Code:
Connect with us on:


Facebook Twitter

FAQ

Frequently Asked Questions

ANSWERS TO COMMON QUESTIONS:   Find some of the most frequently asked questions.  Also, feel free to contact us toll free at 1-866-466-7000.

  1. CAN I BOOK TWO OR MORE ROOMS AT A TIME ONLINE?  No, after your 1st room is booked you will need to check availability again and start the process over.   Contact Guest Services Toll Free at 1-866-466-7000.
  2.  ARE CANINES ALLOWED AT THE MAMMOTH CREEK INN?  Please call the hotel at 760-934-6162 to check availability on dog friendly rooms as some rooms are NOT dog friendly. There is a fee of $35+tax per dog. Anyone bringing pets into a non-pet room will be charge the nightly pet fee(s) plus extra cleaning fees of $25 per pet/night with taxes and fees. Maximum of two canines per unit.
  3. WHERE DO I USE A DISCOUNT, PROMOTION COUPON OR GROUP RATE?  Please contact our Guest Services toll free at 1-866-466-7000 to apply to discount/promotion to your reservation during non-holidays. Restrictions apply.
  4. CAN I MODIFY MY RESERVATION?  Depending on the season.  Please inquire when booking your room.
  5. WHERE DO I VERIFY MY AAA MEMBERSHIP?  Upon check in, our reservation staff will verify and apply the discount with advance reservation. Some restrictions may apply (Non-Holidays).
  6. WILL MY CREDIT CARD BE CHARGED WHEN I BOOK A ROOM?  Yes, depending on our season, the credit card will either be charged the first night’s room rate or entire stay (HOLIDAYS).  Please contact Guest Services toll free at 1-866-466-7000
  7. WHAT ARE YOUR JACUZZI AND DRY SAUNA HOURS?  4:00pm – 10pm Daily.
  8. WHAT ARE YOUR BILLIARD ROOM HOURS?  It varies.  Please check with our staff.
  9. DO YOU OFFER BREAKFAST?  Yes, light continental from 7am – 10am. 
  10. HOW CLOSE ARE TO (approximate, traveling times varies depending on road conditions).  LITTLE EAGLE LODGE - 1 MILE, CANYON LODGE - 2 MILES, MAIN LODGE - 5 MILES, LOCAL AIRPORT - 10 MILES.
  11. ARE YOU NEAR THE TOWN'S FREE SHUTTLE SERVICE AND TROLLEY?  Yes, we are steps away from the Town's red line and the trolley.  . During the months of November - April the hotel has a private service for our guests to Eagle Lodge and Canyon Lodge 8am - 10am based on demand and availability. Please call Guest Services toll free at 866-466-7000 for seasonal operation hours.
  12. What is your physical address?  663 Old Mammoth Road, Mammoth Lakes, CA  93546
  13. What is your mailing address?  P.O. Box 129  Mammoth Lakes, CA  93546
  14. Phone numbers:  866-466-7000 (Toll Free), 1-760-934-6162 (Tel), 1-760-934-1632 (Fax).
  15. Airport Shuttle Service:  If you need to be picked/dropped off at the Mammoth Yosemite Airport, please let us know at the time of booking or at least 72 hours advance notice prior to arrival. Please call the hotel for more information.
  16. Rates are subject to change without advance notice.
  17. There is a $20 plus 14% tax per night per room Resort Fee.

    Daily Resort Charge will be added to the room rate and includes: Spa Access, Fitness Center Access, Guest Internet/Wifi Access; Daily Deluxe Continental Breakfast; Local & Toll-Free Calls; Airport Service to/from Mammoth Yosemite Airport; Coffee/Tea Service.

  18. Do you offer rollaway beds? No, we do not in our standard rooms (King, Queen and 2 Twins). We do offer rollaway beds at $30 per night+ 14% tax in our Deluxe Lofts and Master Loft Suite.  Based on availability. Please contact us directly at 866-466-7000.  
  19. Air conditioners? No. We do provide fans in every room.
  20. Heaters? Yes, Electric heaters in every room.
  21. Fireplace? Yes, Gas fireplace only in our Master Loft Suite and the main lobby.
  22. Woodstove? Yes, one upstairs in our sitting area.