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FAQ

Frequently Asked Questions

ANSWERS TO COMMON QUESTIONS:   Find some of the most frequently asked questions.  Also, feel free to contact us toll free at 1-866-466-7000.

  1. CAN I BOOK TWO OR MORE ROOMS AT A TIME ONLINE?  No, after your 1st room is booked you will need to check availability again and start the process over.   Contact Guest Services Toll Free at 1-866-466-7000.
  2.  ARE CANINES ALLOWED AT THE MAMMOTH CREEK INN?  Yes, for a fee of $29  per dog per night plus taxes and fees.   Maximum of two canines per unit.
  3. WHERE DO I USE A DISCOUNT, PROMOTION COUPON OR GROUP RATE?  Please contact our Guest Services toll free at 1-866-466-7000 to apply to discount/promotion to your reservation during non-holidays. Restrictions apply.
  4. CAN I MODIFY MY RESERVATION?  Depending on the season.  Please inquire when booking your room.
  5. WHERE DO I VERIFY MY AAA MEMBERSHIP?  Upon check in, our reservation staff will verify and apply the discount with advance reservation. Some restrictions may apply (Non-Holidays).
  6. WILL MY CREDIT CARD BE CHARGED WHEN I BOOK A ROOM?  Yes, depending on our season, the credit card will either be charged the first night’s room rate or entire stay (HOLIDAYS).  Please contact Guest Services toll free at 1-866-466-7000
  7. WHAT ARE YOUR JACUZZI AND DRY SAUNA HOURS?  4:00pm – 10pm Daily.
  8. WHAT ARE YOUR BILLIARD ROOM HOURS?  It varies.  Please check with our staff.
  9. DO YOU OFFER BREAKFAST?  Yes, light continental from 7am – 10am. 
  10. HOW CLOSE ARE TO (approximate, traveling times varies depending on road conditions).  LITTLE EAGLE LODGE - 1 MILE, CANYON LODGE - 2 MILES, MAIN LODGE - 5 MILES, LOCAL AIRPORT - 10 MILES.
  11. ARE YOU NEAR THE TOWN'S FREE SHUTTLE SERVICE AND TROLLEY?  Yes, we are steps away from the red line and the trolley.  Please call Guest Services toll free at 866-466-7000 for seasonal operation hours. Typically our shuttle driver is available from 8am - 11am based on availability.
  12. What is your physical address?  663 Old Mammoth Road, Mammoth Lakes, CA  93546
  13. What is your mailing address?  P.O. Box 129  Mammoth Lakes, CA  93546
  14. Phone numbers:  866-466-7000 (Toll Free), 1-760-934-6162 (Tel), 1-760-934-1632 (Fax).
  15. Airport Shuttle Service:  If you need to be picked/dropped off at the Mammoth Yosemite Airport, please let us know at the time of booking or at least 72 hours advance notice prior to arrival. Please call the hotel for more information.
  16. Rates are subject to change without advance notice.
  17. There is a $15 plus 14% tax per night per room Resort Fee.

    Daily Resort Charge will be added to the room rate and includes: Spa Access, Fitness Center Access, Guest Internet/Wifi Access; Daily Deluxe Continental Breakfast; Local & Toll-Free Calls; Airport Service to/from Mammoth Yosemite Airport; Coffee/Tea Service.

  18. Do you offer rollaway beds? No, we do not in our standard rooms (King, Queen and 2 Twins). We do offer rollaway beds at $20 per night+ 14% tax in our Deluxe Lofts and Master Loft Suite at $22.80 per night/per bed. Based on availability. Please contact us directly at 866-466-7000.  
  19. Air conditioners? No. We do provide fans in every room.
  20. Heaters? Yes, Electric heaters in every room.
  21. Fireplace? Yes, Gas fireplace only in our Master Loft Suite and the main lobby.
  22. Woodstove? Yes, one upstairs in our sitting area.