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Certificate of Excellence
2018



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FAQ

 

Frequently Asked Questions

ANSWERS TO COMMON QUESTIONS:   Find some of the most frequently asked questions.  Also, feel free to contact us toll free at 1-866-466-7000.

  1. CAN I BOOK TWO OR MORE ROOMS AT A TIME ONLINE?  No, after your 1st room is booked you will need to check availability again and start the process over.   Contact Guest Services Toll Free at 1-866-466-7000.
  2.  ARE CANINES ALLOWED AT THE MAMMOTH CREEK INN?  Please call the hotel directly for information about canine friendly rooms as availability is limited. There is a fee of $39.90 per pet per night. Up to two (2) pets maximum not more than 50lbs each. We welcome service animals. Under the ADA, a service animal is defined as a dog that has been individually trained to do work or perform tasks for an individual with a disability. The task(s) performed by the dog must be directly related to the person's disability. The laws under ADA only extends to animals that are individually trained to perform tasks for the benefit of an individual with a disability. Due to this distinction, your emotional support animal is not protected by the same laws that govern service animals.
  3. 1 Penal Code 365.7 PC – Knowing and fraudulent representation as owner or trainer of guide, signal or service dog; penalty. (“(a) Any person who knowingly and fraudulently represents himself or herself, through verbal or written notice, to be the owner or trainer of any canine licensed as, to be qualified as, or identified as, a guide, signal, or service dog, as defined in subdivisions (d),(e), and (f) of Section 365.5 and paragraph (6) of subdivision (b) of Section 54.1 of the Civil Code, shall be guilty of a misdemeanor punishable by imprisonment in the county jail not exceeding six months, by a fine not exceeding one thousand dollars ($1,000), or by both that fine and imprisonment. (b) As used in this section, “owner” means any person who owns a guide, signal, or service dog, or who is authorized by the owner to use the guide, signal, or service dog.”)
  4. WHERE DO I USE A DISCOUNT, PROMOTION COUPON OR GROUP RATE?  Please contact our Guest Services toll free at 1-866-466-7000 to apply to discount/promotion to your reservation during non-holidays. Restrictions apply.
  5. CAN I MODIFY MY RESERVATION?  Depending on the season.  Please inquire when booking your room.
  6. WHERE DO I VERIFY MY AAA MEMBERSHIP?  Upon check in, our reservation staff will verify and apply the discount with advance reservation. Black out dates apply.
  7. WILL MY CREDIT CARD BE CHARGED WHEN I BOOK A ROOM?  Yes, depending on our season, the credit card will either be charged the first night’s room rate or entire stay (HOLIDAYS).  Please contact Guest Services toll free at 1-866-466-7000
  8. WHAT ARE YOUR JACUZZI AND DRY SAUNA HOURS?  4:00pm – 10pm Daily.
  9. WHAT ARE YOUR BILLIARD ROOM HOURS?  It varies.  Please check with our staff.
  10. DO YOU OFFER BREAKFAST?  Yes, light continental from 7am – 10am. 
  11. HOW CLOSE ARE TO (approximate, traveling times varies depending on road conditions).  LITTLE EAGLE LODGE - 1 MILE, CANYON LODGE - 2 MILES, MAIN LODGE - 5 MILES, LOCAL AIRPORT - 10 MILES.
  12. ARE YOU NEAR THE TOWN'S FREE SHUTTLE SERVICE AND TROLLEY?  Yes, we are steps away from the red line and the trolley.  Please call Guest Services toll free at 866-466-7000 for seasonal operation hours. Typically our shuttle driver is available from 8am - 11am based on availability.
  13. What is your physical address?  663 Old Mammoth Road, Mammoth Lakes, CA  93546
  14. What is your mailing address?  P.O. Box 129  Mammoth Lakes, CA  93546
  15. Phone numbers:  866-466-7000 (Toll Free), 1-760-934-6162 (Tel), 1-760-934-1632 (Fax).
  16. Airport Shuttle Service: Airport shuttle service is available on request during limited hours. Please contact the Mammoth Creek Inn Front Desk 72 hours in advance. Fees may apply. 
  17. Rates are subject to change without advance notice.
  18. There is a $20 plus 14% tax per night per room Resort Fee ($22.80)

    Daily Resort Charge will be added to the room rate and includes: Spa Access, Fitness Center Access, Guest Internet/Wifi Access; Daily Deluxe Continental Breakfast; Local & Toll-Free Calls; Airport Service to/from Mammoth Yosemite Airport; Coffee/Tea Service.

  19. Do you offer rollaway beds? No
  20. Air conditioners? No. We do provide fans in every room.
  21. Heaters? Yes, Electric heaters in every room.
  22. Fireplace? Yes, Gas fireplace only in our Master Loft Suite and the main lobby.
  23. Woodstove? Yes, one upstairs in our sitting area.
  24. Elevators? No
  25. Deposit Policy: Non-Holiday = First night +tax due at the time of reserving your room. HOLIDAY: First night +tax due at the time of reserving your room. On or around 30 days prior to arrival the balance will automatically be charged to the card on file. Please contact us for holiday dates.
  26. Cancellation Policy: Non Holiday = Cancellation Policy: Strict 72 hrs, you will be charged full price if you do not show up or cancel within 72 hours. No exceptions. Also, a $50 (fifty) dollar cancellation fee will be charged for all cancellations, regardless of reason or when the cancellation is made outside 72 hours.  HOLIDAY: Strict 30 (thirty) days, you will be charged full price if you do not show up or cancel within 30 (thirty) days of arrival. Also, a $85 cancellation fee will be charged for all cancellations, regardless of reason or when the cancellation is made outside of 30 days.